After you receive an EnFuzion license file for your Control Root, please make sure that the license string is exactly 80 characters long, without CR or LF at the end. Sometimes the license file may become corrupted when emailed, when extra LF, CR and special characters are added to the end of the license. Please inspect the license string and make sure to remove any additional characters.

Follow the steps below to install the new production license:

– Rename the file enflicense.txt. It MUST be called this name EXACTLY;
– Copy the file enflicense.txt to the Control Root computer, to the \Config subdirectory under your EnFuzion installation directory. Overwrite the previous license file with the same name;
– Using Task Manager, restart the enfStarterSvc service on the Control Root computer if you are using EnFuzion version 16.0 and later. If you are using earlier versions of EnFuzion, restart the EnFuzion Root Service from the Windows Program Start menu.

Please contact support@axceleon.com if you have any questions on how to update the software license on your cluster.

There is a very good chance that your application can be parallelized using EnFuzion easily if it meets the following simple conditions:

– It has a command line interface;
– It accepts input parameters on the command line;
– Different output data points can be computed independently.

We are here to help. Contact us at support@www.axceleon.com so we can help you with further assessments.

The EnFuzion software is licensed using license files called enflicense.txt. All software license files are version specific. If you have an active support contract with Axceleon, you can contact us at support@www.axceleon.com to get a new license file.

When the EnFuzion Web page doesn’t start, the most likely reasons are:

– Missing or invalid license key

– The Root computer is running out of disk space

Follow these steps below to find the root cause of this problem:

– Try to start the EnFuzion Root process, i.e. enfdispatcher, manually.  The instructions for how to start the EnFuzion Root process can be found in the EnFuzion User Manual.

– Using the Task Manager on Windows or the ps ax command on macOS and Linux to see if the enfdispatcher process is running.

– If the enfdispatcher process is not running, check the EnFuzion dispatcher log file for error messages. The dispatcher log file is on kept on the Root computer, called enfuzion.log, and located in the /work subdirectory under where EnFuzion is installed.

– If your EnFuzion license key is missing or invalid, install a valid license key.

– If your Root computer is running out of disk space, with less than a few MB available, the EnFuzion Root software records this in the enfuzion.log file and terminates. If this is the case, make more disk space available on the Root computer and reboot the machine or restart EnFuzion.

– If the log file enfuzion.log does not exist, delete all the files in the /work directory on the Root computer, and verify the user account that EnFuzion is running under, on the Root machine, has permission to write to the /work directory.

– If after you have installed a valid license and made sure that the Root computer has sufficient disk space, there is still no enfdispatcher process and no EnFuzion.log file after the machine is rebooted, verify that EnFuzion is configured to automatically start at the boot time.  The instructions for how to do this can be found in the EnFuzion User Manual.

We often ask you to send your diagnostic files in the course of technical support.  These diagnostic files may be very big, so we suggest you use ftp to send these files.

Login Information

•              Site:  ftp.axceleon.com
• User name:  ftpax
•   Password:  ftpax

 
Site Restrictions

Our FTP site is configured to act as a one-way mailbox.  You can only upload files, but you cannot browse the directories or read from it.

FTP Clients
The standard Windows FTP client has very limited features, and it does not work reliably. We recommend that you use a third-party FTP client such as FileZilla or WinSCP.