After you receive an EnFuzion license file for your Control Root, please make sure that the license string is exactly 80 characters long, without CR or LF at the end. Sometimes the license file may become corrupted when emailed, when extra LF, CR and special characters are added to the end of the license. Please inspect the license string and make sure to remove any additional characters.

Follow the steps below to install the new production license:

– Rename the file enflicense.txt. It MUST be called this name EXACTLY;
– Copy the file enflicense.txt to the Control Root computer, to the \Config subdirectory under your EnFuzion installation directory. Overwrite the previous license file with the same name;
– Using Task Manager, restart the enfStarterSvc service on the Control Root computer if you are using EnFuzion version 16.0 and later. If you are using earlier versions of EnFuzion, restart the EnFuzion Root Service from the Windows Program Start menu.

Please contact support@axceleon.com if you have any questions on how to update the software license on your cluster.

There are ready-to-use plug-ins for running PSS^®E dynamics when your contingencies are written in Python scripts. There is another plug-in for running PSS^®E dynamics when your contingencies are written in IDEV. Axceleon is actively developing more plug-ins.  To get a roadmap of what’s coming, please contact sales@axcleon.com.  The other ways of getting plug-ins are:

• We can modify or create a custom plug-in for you on contract.
• We can show you how to create your own plug-ins.

EnFuzionSP is the right answer because it includes the end-user interface and the plug-ins for the various power systems analysis software. It is also designed for use in multiple working modes, include standalone, clustered and shared mode.

The EnFuzionSP software is licensed using the CodeMeter software from Wibu Systems. The license is version sensitive.

If you are evaluating the EnFuzionSP software, you can obtain a license by contact us at license@www.axceleon.com.

If you have purchased the EnFuzionSP software, please read the instructions on licensing in the EnFuzionSP Installation and Licensing Guide.

We recommend that you download the CodeMeter software and documentation from the Axceleon download center. This is to ensure compatibility.

• CodeMeter Software:  http://www2.axceleon.com/enfuzionsp-15.1/CodeMeterRuntime.exe
• CodeMeter Administrator Guide:  http://www2.axceleon.com/enfuzionsp-15.1/CmAdmin_en.pdf

When an EnFuzionSP jobs fails, the key is to isolate the problem step-by-step, as follows:

• Step 1 –  Always to check the EnFuzionSP log files for tips on what might have gone wrong.

• Step 2 – Manually run the failed job on the command line on a compute node to see whether you have an “EnFuzionSP problem” or application software problem.

Download Application Note SP-AN-1002 to see how to do this.

We often ask you to send your diagnostic files in the course of technical support.  These diagnostic files may be very big, so we suggest you use ftp to send these files.

Login Information

•              Site:  ftp.axceleon.com
• User name:  ftpax
•   Password:  ftpax

 
Site Restrictions

Our FTP site is configured to act as a one-way mailbox.  You can only upload files, but you cannot browse the directories or read from it.

FTP Clients
The standard Windows FTP client has very limited features, and it does not work reliably. We recommend that you use a third-party FTP client such as FileZilla or WinSCP.